Refund & Returns Policy

Last Updated: August 3, 2026

At Tank Land Ventures LLC, we want customers to feel confident when purchasing tanks, shipping containers, and portable toilets from our store. We understand that circumstances can change and that occasionally a product may need to be returned or exchanged.

This Refund & Returns Policy explains our 30-day return period, exchange options, return conditions, restocking fees, return shipping responsibilities, damaged or incorrect orders, and refund processing procedures.

We encourage customers to review this policy before completing a purchase.

1. 30-Day Return Window

Tank Land Ventures LLC accepts eligible returns within 30 days of the date the product is delivered.

We accept eligible returns for both defective and non-defective products, including qualifying change-of-mind returns.

To qualify for a return, the product must meet the conditions described in this policy, and the customer must contact us within the 30-day return period.

Return requests submitted after the 30-day period may not be accepted except where otherwise required by applicable law or covered under an applicable warranty.

2. Return Eligibility

To be eligible for a return, the product must generally:

Be in substantially the same condition as when it was delivered.
Not have been materially altered, modified, painted, installed, or customized by the customer.
Include any accessories, components, or documentation originally supplied with the product, where applicable.
Have proof of purchase or a valid Tank Land Ventures LLC order number.
Receive return authorization from our customer service team before being transported or returned.

Because our inventory includes large products such as tanks and shipping containers, normal characteristics consistent with the advertised product condition are not necessarily considered defects.

Customers should carefully review the applicable product description, photographs, specifications, and stated condition before purchasing.

3. Change-of-Mind Returns

We accept eligible change-of-mind returns within 30 days of delivery.

The product must remain in substantially the same condition in which it was delivered and must meet the eligibility requirements described in this policy.

For approved change-of-mind returns:

The customer is responsible for applicable return transportation or freight costs.
A 15% restocking fee will apply.
The original product must be received and inspected before the refund is finalized.

Customers should contact us before arranging transportation because tanks, shipping containers, and some portable toilets may require specialized freight equipment.

4. Damaged, Defective or Incorrect Products

If you receive a product that is significantly damaged during transportation, materially defective, or different from what you ordered, please contact us as soon as possible.

We ask customers to report visible delivery damage or an incorrect product within 48 hours of delivery whenever reasonably possible. Reporting an issue promptly allows us to investigate the circumstances and coordinate an appropriate resolution.

Please provide:

Your order number.
Your full name and contact information.
A description of the problem.
Clear photographs showing the product.
Photographs showing the damage or discrepancy, where applicable.

After reviewing the information, Tank Land Ventures LLC may provide an appropriate solution such as repair, replacement, exchange, or refund, depending on the circumstances.

For a verified defective or incorrect product caused by Tank Land Ventures LLC or our fulfillment process, the customer will not be charged a restocking fee, and we will arrange or cover the applicable return transportation.

5. How to Request a Return

To begin a return, contact our customer service team before shipping or transporting the product.

Please provide your:

Order number.
Name.
Email address.
Telephone number.
Product being returned.
Reason for the return.
Photographs of the product where requested.

Our team will review your request and provide return instructions if the return is approved.

Do not independently ship or transport a large product back to an address listed on our website without receiving return instructions from us first.

Tanks, shipping containers, and portable toilets may require specific freight or transportation arrangements.

6. Return Method

Due to the size and nature of many of the products sold by Tank Land Ventures LLC, eligible returns may require freight pickup or specialized transportation.

The appropriate return method will depend on the product, its location, dimensions, weight, and transportation requirements.

After a return has been authorized, our team will provide or coordinate the appropriate return instructions.

For smaller products that can be returned using a standard shipping carrier, applicable return instructions will be provided when the return is approved.

7. Return Shipping Costs

Responsibility for return transportation depends on the reason for the return.

Defective, Damaged or Incorrect Products

For verified returns resulting from an incorrect product, qualifying defect, or an error attributable to Tank Land Ventures LLC, we will arrange or cover the applicable return transportation costs.

Change-of-Mind Returns

For approved non-defective or change-of-mind returns, the customer is responsible for applicable return freight or transportation costs.

The availability of free standard delivery on qualifying original purchases does not mean that return transportation is free for change-of-mind returns.

Any applicable return transportation arrangements will be communicated during the return authorization process.

8. Restocking Fee

A 15% restocking fee applies to approved change-of-mind returns.

The restocking fee helps cover costs associated with receiving, inspecting, handling, processing, and returning the product to available inventory.

The 15% restocking fee does not apply when an approved return results from:

An incorrect product being delivered.
A verified qualifying defect.
Significant transportation damage for which the customer is not responsible.
An error made by Tank Land Ventures LLC.

Any applicable restocking fee will be clearly reflected when the refund is calculated.

9. Exchanges

Tank Land Ventures LLC accepts eligible exchanges within 30 days of delivery.

If you would like to exchange your product for another available size, model, capacity, or eligible product, please contact our customer service team.

Exchange requests are subject to:

Product availability.
The condition of the original product.
The eligibility requirements of this policy.
Any difference in price between the original and replacement products.
Applicable transportation costs where the exchange is not the result of our error.

If the replacement product costs more than the original product, the customer will be responsible for the applicable price difference.

If the replacement product costs less, any eligible difference will be handled as part of the approved exchange.

If the requested replacement product is unavailable, we may offer another suitable option or process an eligible refund.

10. Delivery Inspection

We encourage customers to inspect their order at the time of delivery whenever possible.

Check that:

The correct product has been delivered.
The product matches the ordered quantity and specifications.
There is no significant visible transportation damage.

If you notice a significant problem while the delivery carrier is still present, document the issue with photographs and contact us promptly.

If accepting the delivery would be unsafe or the product is clearly not what was ordered, contact Tank Land Ventures LLC for assistance before the delivery is completed whenever reasonably possible.

11. Refund Method

Once a return has been received, inspected, and approved, the applicable refund will generally be issued to the original payment method used for the purchase.

Refund amounts may reflect applicable deductions disclosed under this policy, such as the 15% restocking fee for qualifying change-of-mind returns.

We do not charge restocking fees for approved returns resulting from verified defective or incorrect products attributable to Tank Land Ventures LLC.

12. Refund Processing Time

Approved refunds are processed by Tank Land Ventures LLC within 7 business days after the returned product has been received, inspected, and approved.

After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account.

Processing times imposed by financial institutions are outside the control of Tank Land Ventures LLC.

13. Non-Returnable or Ineligible Products

A return may be declined when:

The return request is made after the applicable 30-day return period.
The product has been materially modified, altered, painted, damaged, or customized after delivery.
Damage resulted from misuse, improper handling, improper installation, neglect, or an accident after delivery.
The product cannot reasonably be returned in substantially the condition in which it was delivered.
The customer cannot provide reasonable proof of purchase.
The product was specifically customized or manufactured to the customer’s specifications and was disclosed as non-returnable before purchase.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

14. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation.

Once an order has been shipped, assigned to transportation, or entered the delivery process, cancellation may no longer be possible. The customer may instead need to request a return under this Refund & Returns Policy after delivery.

Any approved refund resulting from an eligible cancellation will be returned to the original payment method.

15. Contact Information

If you have questions about a return, refund, exchange, damaged product, or existing return request, please contact our customer service team.

Business Name: Tank Land Ventures LLC

EIN: 83-1978302

Address:
175 SW 7th Street
Suite 2410
Miami, FL 33130

Phone: +1 512 402 4297

Email: contact@tanklandventuresllc.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday – Sunday: Closed

We are committed to handling eligible returns, exchanges, and refunds fairly and providing customers with clear information throughout the process.